Help by email, usually within one business day.
Email support@mainstreetbase.com with what you were doing, the tenancy or deadline involved, and any error message you saw. Screenshots help.
California, Texas, and Florida in this release. Each tenancy uses the state rule for its state: notice periods, rent increase notice, and security deposit return windows researched from the state statutes. More states are being added.
From the lease end date and the state rule. Renewal decision is 90 days before the lease ends, the renewal offer window opens 75 days before and the offer is due 60 days before, the non-renewal notice deadline is the lease end minus the state notice period, move-out is the lease end date, and the deposit return date is move-out plus the state deposit period. Each tenancy timeline shows the state rule it follows.
At 90, 30, and 7 days before each deadline, to the email on your account. The Plan page shows a log of reminders sent or recorded.
No. The renewal offer, non-renewal notice, and rent increase notice are templates built from your tenancy dates and the state rule, and each letter says so. Check the lease, local ordinances, and current law before sending, and talk to a local attorney if anything is unclear.
Cancel from the Plan page in the app, or email support and we will cancel it for you. You keep Pro until the end of the billing period you already paid for.
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